At Safe Passage we value our supporters and are committed to delivering a high standard of service to them. If you would like to make a complaint about our fundraising or the way your donation has been handled, you can email us on firstname.lastname@example.org or fill on the online contact form here. This will get through to a member of our team, who will get in touch with you to find out more about your complaint and begin to resolve it.
Our policy is:
If you are not happy with the way your complaint has been handled after the process above has been followed, we will refer it to a more senior member of staff who will review the initial complaint and the way it has been dealt with. If the outcome of this process does not address your concerns you can contact the Charity Commission (0845 300 0218 or www.charitycommission.gov.uk).
Please get in touch with us if you have any questions about our complaints procedure or would like more information.